Job Description
Job Description:
Senior Customer Care Executive
Key Responsibilities:
Handle escalated customer inquiries and complaints via phone, email, and chat.Provide timely and effective resolutions while maintaining high service standards.Monitor service interactions to ensure adherence to company policies and quality benchmarks.Gather and analyze customer feedback to identify recurring issues and opportunities for improvement.Work with product, sales, and marketing teams to incorporate customer insights into business strategies.
Ideal Experience:
Experience working for UK or US based companies, handling customer calls efficiently and professionally.Demonstrates excellent telephone etiquette and a polished communication style.Proficient in IT, with the ability to effectively use CRM systems for note-taking and data management.Prior experience in note-taking is highly valued and contributes to strong organizational skills.Sales experience is advantageous but not mandatory, showcasing adaptability to diverse roles and responsibilities.
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